Which email is my SlideSpeak subscription under?

You paid for SlideSpeak, but your account shows the Free plan. In almost every case the subscription is fine. You're logged in with a different email than the one you used at checkout.

Each SlideSpeak account is tied to one email address, and your subscription belongs to the account you were logged into when you bought it. If you sign in with your work Google account one day and your personal email the next, those are two separate accounts, and only one of them holds the subscription.

Step 1: Find the email you paid with

Your invoice tells you which email holds the subscription. Search each inbox you use for "SlideSpeak". Receipts come from Stripe, our payment provider, so search for "Stripe" as well if nothing turns up. Check your work email, old addresses, and any aliases you use to sign up for sites.

The inbox that received the invoice is the account your subscription is under.

Step 2: Log in with that email

Log out of SlideSpeak, then log back in with the email that received the invoice. Your plan and credits will be there.

If you use "Sign in with Google", pick the Google account that matches the invoice email, or use the email login option and type that address.

Manage your subscription without logging in

You don't need your SlideSpeak login for any of this. Go straight to our billing portal, hosted by Stripe:

Open the billing portal

Enter the email you paid with and Stripe sends a sign-in link to that inbox. From the portal you can:

• Cancel your subscription
• Update your payment method
• Download invoices and receipts
• Change your billing details

No SlideSpeak password needed. It works as long as you can read email at the address you paid with.

Still can't find it?

Email support@slidespeak.co with the name on the card and the date of the charge. We'll find the subscription and link it to the account you actually use.